Privacy Policy

Information We Collect

1.1 Personal Information Provided During Registration

When you create an account with 8jlcom, we collect personal information that you voluntarily provide, including:

• Full legal name as it appears on government-issued identification
• Date of birth (to verify you meet the minimum age requirement of 21 years)
• Gender
• Complete residential address including street, barangay, city/municipality, province, and postal code
• Valid email address
• Mobile telephone number
• Username and password (password is stored in encrypted format and never accessible to our staff)
• Preferred language for communications
• Security questions and answers for account recovery purposes

1.2 Identity Verification Documents

To comply with PAGCOR regulatory requirements and anti-money laundering regulations, we collect copies of government-issued identification documents and verification materials, including:

• Philippine passport, driver's license, SSS ID, UMID, Postal ID, or other valid government-issued photo identification
• Proof of address documents such as utility bills, bank statements, or government correspondence dated within the last three months
• Selfie photographs holding your identification document for facial verification
• Payment method verification documents when requested

1.3 Financial and Transaction Information

We collect information related to your financial transactions on our platform, including:

• Payment method details (GCash number, PayMaya account, bank account information, e-wallet details)
• Deposit amounts, dates, times, and transaction reference numbers
• Withdrawal requests, processing status, and payment confirmations
• Bonus claims, wagering progress, and promotional participation records
• Account balance history and transaction ledgers
• Currency conversion records where applicable

1.4 Gaming Activity and Behavioral Data

To provide personalized services, detect fraud, and comply with responsible gaming obligations, we collect information about your gaming behavior, including:

• Games played, betting patterns, wager amounts, and outcomes
• Session duration, login/logout times, and frequency of play
• Game preferences, favorite games, and browsing history within our platform
• Responsible gaming limit settings and self-exclusion requests
• Customer support interactions, chat logs, and complaint records

1.5 Technical and Device Information

We automatically collect technical information when you access our Services, including:

• IP address and geolocation data (to verify you are physically located in the Philippines)
• Device type, operating system, browser type and version
• Mobile device identifiers (IMEI, UDID, Android ID where applicable)
• Screen resolution, language settings, and time zone
• Cookies, web beacons, and similar tracking technologies (see Section 8)
• Referral source and pages visited before arriving at our website

1.6 Communications and Marketing Preferences

We collect information about your communication preferences and interactions with our marketing materials, including:

• Email open rates, click-through rates, and engagement metrics
• SMS message delivery confirmations and response data
• Push notification preferences and interaction data
• Survey responses, feedback submissions, and ratings
• Marketing consent preferences and opt-out requests

How We Use Your Information

2.1 Account Management and Service Delivery

8jlcom uses your personal information to create and manage your account, process transactions, and deliver the gaming services you request. This includes:

• Registering and maintaining your player account
• Verifying your identity and age to comply with legal requirements
• Processing deposits, withdrawals, and bonus awards
• Providing access to games, sports betting, and other gaming products
• Maintaining accurate records of your gaming activity and transactions
• Responding to customer support inquiries and resolving disputes

2.2 Legal and Regulatory Compliance

We process your personal information to fulfill our legal obligations under Philippine law and PAGCOR regulations, including:

• Verifying you are at least 21 years of age and legally permitted to gamble
• Confirming you are physically located within the Philippines when accessing our Services
• Conducting anti-money laundering (AML) and counter-terrorism financing (CTF) checks
• Detecting and preventing fraud, money laundering, and other criminal activities
• Reporting suspicious transactions to relevant authorities as required by law
• Responding to lawful requests from law enforcement, courts, or regulatory bodies
• Maintaining records for tax reporting and financial auditing purposes

2.3 Fraud Prevention and Security

We analyze your information to protect both you and our platform from fraud, security threats, and other harmful activities:

• Monitoring account activity for signs of unauthorized access or suspicious behavior
• Detecting multiple accounts, bonus abuse, and collusion between players
• Identifying betting patterns that may indicate match-fixing or insider knowledge
• Preventing credit card fraud, identity theft, and payment disputes
• Investigating allegations of cheating, hacking, or terms violations
• Enforcing our Terms and Conditions and taking appropriate enforcement actions

2.4 Responsible Gaming Protection

We use your gaming behavior data to fulfill our responsible gaming obligations and protect vulnerable players:

• Monitoring play patterns for signs of problem gambling behavior
• Implementing deposit limits, loss limits, and session time restrictions you set
• Processing self-exclusion requests and ensuring excluded players cannot access accounts
• Providing reality checks, cool-off periods, and responsible gaming resources
• Contacting players who may be at risk with educational materials and support information

2.5 Service Improvement and Personalization

We analyze aggregated and anonymized data to improve our Services and personalize your experience:

• Understanding which games and features are most popular with Filipino players
• Optimizing website performance, mobile app functionality, and user interface design
• Developing new games, features, and promotions based on player preferences
• Personalizing game recommendations, bonus offers, and marketing communications
• Conducting internal research, analytics, and business intelligence

2.6 Marketing and Communications

With your consent, we use your contact information to send promotional communications:

• Informing you about new games, special promotions, and exclusive offers
• Sending newsletters, tournament announcements, and product updates
• Notifying you about account activity, bonus expirations, and important service changes
• Inviting you to participate in surveys, contests, and player feedback programs

You may opt out of marketing communications at any time by following unsubscribe instructions in emails or contacting customer support. Note that you cannot opt out of transactional or service-related communications necessary for account operation.

How We Share Your Information

3.1 Service Providers and Business Partners

8jlcom shares your personal information with trusted third-party service providers who assist us in operating our platform and delivering Services:

• Payment processors (GCash, PayMaya, banks) to facilitate deposits and withdrawals
• Identity verification services to confirm your identity and prevent fraud
• Game developers and software providers to deliver gaming content
• Customer support platforms and communication tools
• Data analytics and business intelligence providers
• Cloud hosting and infrastructure service providers
• Marketing and email service providers (only with your consent)

All service providers are bound by strict confidentiality obligations and data processing agreements that limit their use of your information to providing services on our behalf.

3.2 Regulatory Authorities and Law Enforcement

We may disclose your information to government authorities, law enforcement agencies, or courts when required by law or when we believe disclosure is necessary to:

• Comply with legal processes, court orders, subpoenas, or lawful government requests
• Report suspicious transactions to the Anti-Money Laundering Council (AMLC)
• Cooperate with PAGCOR audits, investigations, and regulatory inquiries
• Prevent fraud, security breaches, or other illegal activities
• Protect the rights, property, or safety of 8jlcom, our users, or the public
• Enforce our Terms and Conditions or defend against legal claims

3.3 Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your personal information may be transferred to the acquiring entity or successor organization. We will provide notice before your information is transferred and becomes subject to a different privacy policy.

3.4 With Your Consent

We may share your information with third parties not described in this Privacy Policy when we have obtained your explicit consent to do so. You will be informed about the specific purpose and recipient before sharing occurs, and you may withdraw consent at any time.

3.5 Aggregated and Anonymized Data

We may share aggregated, anonymized, or de-identified information that cannot reasonably be used to identify you with third parties for research, marketing, analytics, or other business purposes. Such data does not constitute personal information under data protection laws.

Data Security Measures

4.1 Technical Security Controls

8jlcom implements comprehensive technical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction:

• 256-bit SSL encryption for all data transmission between your device and our servers
• Encrypted storage of sensitive information including passwords and financial data
• Firewalls, intrusion detection systems, and network security monitoring
• Regular security vulnerability assessments and penetration testing
• Secure data centers with physical access controls and environmental protections
• Regular security patches and software updates to address known vulnerabilities

4.2 Organizational Security Measures

We maintain organizational policies and procedures to protect data security:

• Access to personal information is restricted to authorized personnel on a need-to-know basis
• Employees receive regular data protection and security awareness training
• Strict confidentiality agreements bind all employees and contractors
• Data breach response plans and incident management procedures
• Regular security audits and compliance assessments

4.3 Your Role in Security

While we implement robust security measures, you also play an important role in protecting your account:

• Choose a strong, unique password and never share it with anyone
• Enable two-factor authentication if available
• Log out of your account when using shared or public devices
• Verify you are on the legitimate 8jlcom website before entering credentials
• Report any suspicious account activity or security concerns immediately
• Keep your contact information up to date so we can reach you about security matters

4.4 Data Breach Notification

In the unlikely event of a data breach that poses a risk to your rights and freedoms, we will notify you and relevant regulatory authorities within the timeframes required by the Data Privacy Act of 2012. Notifications will include the nature of the breach, potential consequences, and measures we are taking to address the incident and prevent recurrence.

Data Retention and Deletion

5.1 Retention Periods

8jlcom retains your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy and comply with legal obligations:

• Account information: Retained for the duration of your active account plus 5 years after closure as required by PAGCOR regulations and tax laws
• Transaction records: Maintained for 5 years after the transaction date to comply with financial record-keeping requirements
• Identity verification documents: Stored for 5 years after account closure for regulatory compliance
• Gaming activity logs: Retained for periods specified by gaming regulations, typically 5 years
• Marketing consent records: Maintained until you withdraw consent or for the duration required to demonstrate compliance
• Customer support communications: Stored for 3 years for quality assurance and dispute resolution

5.2 Account Closure and Data Deletion

When you close your account or request deletion of your personal information, we will:

• Deactivate your account and prevent further logins
• Remove your personal information from active systems to the extent legally permissible
• Retain certain information as required by law or for legitimate business purposes (fraud prevention, dispute resolution, legal proceedings)
• Anonymize or aggregate retained data so it can no longer identify you personally

Please note that we cannot delete information when retention is required by law, needed to establish or defend legal claims, or necessary to detect and prevent fraud or other misconduct.

5.3 Inactive Account Policy

If you do not log in to your account for 12 consecutive months, we will classify your account as dormant and may contact you to confirm whether you wish to keep it active. Dormant accounts with zero balance may be closed after 24 months of inactivity following notification attempts, subject to regulatory requirements.

Your Privacy Rights

6.1 Access and Portability Rights

Under the Data Privacy Act of 2012, you have the right to:

• Access your personal information held by 8jlcom
• Request copies of your personal data in a structured, commonly used, machine-readable format
• Obtain information about how we collect, use, and share your data
• Request transmission of your data to another service provider where technically feasible

6.2 Correction and Update Rights

You have the right to:

• Correct inaccurate or incomplete personal information
• Update your contact details, communication preferences, and account settings
• Request rectification of outdated or erroneous data

You can update most information directly through your account settings. For information you cannot update yourself, contact customer support.

6.3 Deletion and Erasure Rights

You may request deletion of your personal information in certain circumstances:

• When the information is no longer necessary for the purposes for which it was collected
• When you withdraw consent and there is no other legal basis for processing
• When you object to processing and there are no overriding legitimate grounds
• When the information has been unlawfully processed

Note that deletion rights are subject to limitations where retention is required by law or necessary for legitimate interests such as fraud prevention or legal proceedings.

6.4 Objection and Restriction Rights

You have the right to:

• Object to processing of your personal information for marketing purposes (opt-out rights)
• Object to processing based on legitimate interests in certain circumstances
• Request restriction of processing while disputes about accuracy or lawfulness are resolved
• Withdraw consent for processing based on consent at any time (without affecting prior lawful processing)

6.5 Exercising Your Rights

To exercise any of your privacy rights, contact our Data Protection Officer through the contact methods provided in Section 10. We will respond to verified requests within 30 days. In some cases, we may need to request additional information to verify your identity before fulfilling your request. There is no fee for reasonable requests, but we may charge a reasonable administrative fee for excessive or manifestly unfounded requests.

6.6 Right to Complain

If you believe we have violated your privacy rights or applicable data protection laws, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. Contact information for the NPC is available at privacy.gov.ph.

International Data Transfers

7.1 Data Storage and Processing Locations

8jlcom primarily stores and processes your personal information within the Philippines using local data centers and service providers. However, some of our technology infrastructure, payment processors, and service providers may operate servers or facilities located outside the Philippines, including in jurisdictions that may not provide the same level of data protection as Philippine law.

7.2 Safeguards for International Transfers

When we transfer personal information outside the Philippines, we implement appropriate safeguards to protect your data, including:

• Ensuring the recipient country has been deemed to provide adequate data protection
• Entering into data processing agreements incorporating standard contractual clauses approved by data protection authorities
• Requiring service providers to implement technical and organizational security measures
• Conducting data protection impact assessments for high-risk transfers

7.3 Your Consent to Transfers

By using our Services, you acknowledge and consent to the transfer of your personal information outside the Philippines in accordance with this Privacy Policy and applicable data protection laws.

Cookies and Tracking Technologies

8.1 Types of Cookies We Use

8jlcom uses cookies and similar tracking technologies to enhance your experience, analyze usage patterns, and deliver personalized content:

• Essential Cookies: Required for website functionality, account authentication, and security features. These cannot be disabled.
• Performance Cookies: Collect information about how you use our Services to help us improve performance and fix errors.
• Functional Cookies: Remember your preferences, language settings, and customization choices.
• Marketing Cookies: Track your browsing activity to deliver relevant advertisements and measure campaign effectiveness.

8.2 Third-Party Cookies and Analytics

We use third-party analytics services to understand user behavior and improve our Services. These services may collect information using cookies, web beacons, and similar technologies. Third-party providers have their own privacy policies governing how they use information.

8.3 Managing Cookie Preferences

You can control cookie settings through your browser preferences. Most browsers allow you to block or delete cookies, though disabling essential cookies may impair website functionality. To manage cookies:

• Chrome: Settings > Privacy and Security > Cookies and site data
• Firefox: Options > Privacy & Security > Cookies and Site Data
• Safari: Preferences > Privacy > Manage Website Data
• Edge: Settings > Privacy, search, and services > Cookies and site data

Children's Privacy

8jlcom Services are intended exclusively for adults 21 years of age or older. We do not knowingly collect personal information from individuals under 21. If we discover that we have inadvertently collected information from a minor, we will immediately delete such information and close the associated account. Parents or guardians who believe their child has accessed our Services should contact us immediately so we can take appropriate action.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. When we make material changes, we will notify you by posting a prominent notice on our website, sending an email to your registered address, or displaying a notification when you log in to your account. The "Last Updated" date at the top of this Policy indicates when it was most recently revised. Your continued use of 8jlcom Services after changes become effective constitutes acceptance of the updated Privacy Policy. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Contact Information and Data Protection Officer

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Data Protection Officer:

8jlcom Data Protection Officer
Email: [email protected]
Customer Support: 24/7 Live Chat available on our website
Response Time: We aim to respond to all privacy inquiries within 30 days

For general customer support inquiries unrelated to privacy matters, contact: [email protected]